Ordering & Returns How to place an order: 1. Shop online using our SECURE shopping cart. 2. Call Customer Service at (404) 266-0386 between 10-6 EST, Monday-Friday. 3. E-mail Customer Service at Customercare@wellnessworks.net    Shopping Online: Use our SECURE shopping cart for an easier and quicker way to order. Once you've added all your items to the basket, click on the Checkout button. After you order, you will recieve an email confirming the items you ordered, and your shipping and billing addresess. It will not transmit your credit card information. Ordering by phone or mail: Browse through our site, fill out your cart, and when you are ready to place the order call Customer Service at (404)266-0386 and read directly from your screen. OR, print out the shopping cart page, write your credit card number and expiration date on the printout and mail it to: Wellness Works PO Box 550404 Atlanta, GA 30355 Our hours of operation are 10 to 6 pm Eastern Standard Time, Monday through Friday.   What is our Return Policy? We will accept any unopened product within 30 days of receipt, with the exception of special requests and probiotics. These items are non-refundable. Probiotics on our site include Repleniss, Fortefy, FloraElite and any other product that requires refrigeration. We ask that you notify us prior to the return of your merchandise. You will be issued a Return Authorization code. All returned goods are subject to a 10% return fee. Special Orders Please contact us if you are looking for an item and you don't see it listed on our site. We can special order many more items than we currently stock. To see a list of some of the vendors that we can order from, click here. Please note that while we will make our best effort to fulfill your request, we cannot guarantee that we can offer you the entire line of a certain brand. All special request items are FINAL SALE.